Customer Support AI — Mirai Labs

USE CASES

4 capabilities.
One support engine.

Autonomous Resolution Across Every Channel One AI Agent, Chat / Email / Voice

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Knowledge-Grounded Answers Right Answer, Every Time, From Your Own Docs

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Clean Escalation With Full Context Hand-offs Humans Actually Want

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Support Insight Loops Find What's Breaking Before It Floods the Queue

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Hover or click a capability to explore details

Autonomous Resolution Across Every Channel

One AI Agent, Chat / Email / Voice

THE OLD WAY

Support volume scales faster than headcount. Each new channel (chat, email, voice, social) needs its own staffing, and quality slips during spikes. Customers repeat themselves across channels, and 12+ minute hold times push satisfaction down and churn up.

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WITH MIRAI

A unified AI agent resolves requests autonomously across chat, email, and voice — grounded in your product knowledge and ticket history. It understands intent, takes action (refunds, status, account changes) through your systems, and maintains one continuous context across every channel.

70%+of tickets resolved without an agent

<10 secfirst response across all channels

60% lowercost per interaction vs call center

24/7coverage in 20+ languages

Knowledge-Grounded Answers

Right Answer, Every Time, From Your Own Docs

THE OLD WAY

Agents hunt across wikis, PDFs, and outdated macros for answers. New hires take months to ramp. Answers vary agent to agent, and customers get confident-but-wrong information that creates repeat contacts and escalations.

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WITH MIRAI

AI answers are grounded strictly in your approved knowledge — help center, product docs, policies, and resolved tickets. The system cites its source, refuses to guess when it lacks grounding, and surfaces stale or missing content so your team can fix the gap.

90%+answer accuracy from grounded sources

Zeroconfidently-wrong fabricated answers

40% fasternew-agent ramp time

Continuousdetection of stale or missing content

Clean Escalation With Full Context

Hand-offs Humans Actually Want

THE OLD WAY

When AI or tier-1 cannot resolve an issue, the customer restarts from scratch with a human. Context is lost, the customer repeats everything, and the agent spends the first five minutes catching up. Escalations feel like a punishment for both sides.

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WITH MIRAI

When a human is needed, the AI hands off with a full summary — the issue, what's been tried, customer sentiment, account details, and a recommended next step. The human agent picks up mid-stream with everything in front of them, not a blank screen.

100%of escalations arrive with full context

5 min savedper escalated ticket on catch-up

HigherCSAT on escalated cases

Zerocustomer repetition on hand-off

Support Insight Loops

Find What's Breaking Before It Floods the Queue

THE OLD WAY

Leaders learn about emerging issues from a flood of tickets after the damage is done. Root-cause patterns are buried in unread ticket text, and product/engineering hear about problems weeks late through anecdote, not data.

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WITH MIRAI

AI continuously analyzes every interaction to surface emerging themes, spiking issues, and root causes — quantified and ranked by volume and impact. Leaders get an early-warning view of what's breaking, and product teams get evidence, not anecdotes.

Early warningon spiking issues before they flood the queue

100%of tickets analyzed vs manual sampling

Quantifiedroot-cause reporting to product and eng

Fasterresolution of systemic issues

HOW WE DELIVER

The capability of a product.
The fit of a partner.

We bring the support accelerator, ground it in your knowledge and connect it to your systems, and deploy across your channels — with safe escalation rules set with your team.

診

Diagnose

Map your ticket volume, channel mix, and the resolution rate that matters.

構

Configure

Ground the AI in your knowledge base, policies, and system integrations.

出

Deploy

Ship across your live channels with escalation guardrails in place.

運

Operate

Measure resolution rate, CSAT, and cost per ticket — and tune continuously.

Weeks to production, not quarters.

Resolve more.
Escalate less.

The old way is manual.
The new standard is autonomous.

4 capabilities.
One support engine.

Deployed inside the stack
your team already uses.

The capability of a product.
The fit of a partner.

Diagnose

Configure

Deploy

Operate

Ready to see what your
support team could automate?

Resolve more.Escalate less.

The old way is manual.The new standard is autonomous.

4 capabilities.One support engine.

Deployed inside the stackyour team already uses.

The capability of a product.The fit of a partner.

Diagnose

Configure

Deploy

Operate

Ready to see what yoursupport team could automate?

Resolve more.
Escalate less.

The old way is manual.
The new standard is autonomous.

4 capabilities.
One support engine.

Deployed inside the stack
your team already uses.

The capability of a product.
The fit of a partner.

Ready to see what your
support team could automate?